FAQ's

What can I expect in therapy?

1. Call or Text 281-223-1481 to set up your free 15-minute consultation. In this call, you can expect I will answer any questions you have about therapy with me.  I will hear about why you're seeking therapy at this time to make sure I'm qualified to address your needs. 

2. If we agree we will work together towards your healing, we will schedule an initial visit (in-person or virtually). I will also send you initial paperwork to complete online before your visit. 

3. You and I will work together to achieve your goals of expanding your world and living more freely. 

What are your hours?

Mondays-Tuesdays: 12pm-6pm (Last scheduled session is 5pm)

Wednesdays: 9am-6pm (Last scheduled session is 5pm)

Fridays: 9am-3pm (Last scheduled session is 2pm)

How long is each session?

Typically, a single session is 45-50 minutes. Longer sessions can be scheduled ahead of time after a conversation with Kristy. 

Are you in-network with any insurance providers?

No, I am considered an out of network (OON) provider. I am able to provide you a superbill for services received at Sunflower Counseling Center. Please check your OON benefits before scheduling. 

What is a superbill?

A superbill is an itemized "receipt" that shows your insurance company a diagnosis (required by all insurance companies) that you are currently working on for healing. The system I use for billing automatically produces a superbill and sends it to you monthly. 

Can I use my HSA card? 

Yes! These are processed like other debit/credit cards and can easily be kept on file for billing. 

What are your rates?

• Individual sessions: $130/session

• Parent Coaching (2 parents): $150/session

Can I get my records from you, if I need them? 

         Yes! The records I keep of our time together are available to you, with limited exceptions.  Records will be released through the client portal, unless you request photocopies. You must make a request in writing to obtain access to your medical information.  If you request photocopies, we will charge you $.25 for each page and $100.00 per hour for staff time to copy your medical information. Postage will be an additional charge, if you request the copies be mailed to a third party. A release of information must be completed in full if the records are to be released to a third party. 

What if I have a complaint? 

         As a consumer,  your rights are very important. If you have a complaint about my services, you may contact the Texas Behavioral Health Executive Council at https://bhec.texas.gov/complaints-enforcement-faqs/ or you can file a consumer complaint here: https://www.texasattorneygeneral.gov/consumer-protection